1. Deposits & Scheduling 
*A non-refundable deposit (typically 25%-50%) is required to secure your project date. 
*This deposit covers scheduling, mobilization, and material preparation costs.
*If a project is cancelled by the customer within 48 hours of the scheduled services, the deposit may be partially credited toward a future service at our discretion.

​

2. Completed Work

* Once services have been completed and approved on-site, all sales are considered final and non-refundable.

*By approving the work, the customer acknowledges satisfaction with layout, placement, and scope.

​

3. Quality Guarantee (Correction Policy) 

*If there is a legitimate workmanship issue (e.g., incorrect layout, missed markings, or failure to meet agreed specifications), we will:

 *Inspect the issue within 3-5 business days, and 

 *Provide Corrections at no extra cost if the issue falls within our responsibility.

*This guarantee does not apply to: 

 *Normal wear and Tear

 *Damage from traffic, weather, or third parties

 *Pre-existing surface conditions (cracks, oil stains, poor asphalt conditions)

4. Weather & Surface Conditions

• Asphalt marking performance depends heavily on weather and surface conditions.

• If work must be postponed due to rain, moisture, or unsafe conditions, we will reschedule at no extra charge.

• Refunds will not be issued for delays caused by weather.

5. Custom & ADA Compliance Work

• ADA-compliant markings are completed according to the agreed layout and measurements provided or approved by the customer.

• Because these are custom services, they are non-refundable once completed.

• We recommend customers verify all layouts prior to approval.

6. Cancellations

• Cancellations made more than 48 hours in advance may qualify for a partial refund of payments made beyond the deposit.

• Same-day cancellations or no-shows will result in loss of deposit and possible additional fees.

7. Refund Eligibility (If Applicable)

Refunds will only be considered if:

• The service was not performed, OR

• There is a verified failure to deliver agreed services, and corrections cannot be reasonably completed

Approved refunds (if any) will be processed within 5–10 business days